FJ&G de Saram

Case Studies

We have been extremely pleased with the quality of service received from Eureka Technology Partners.

Shehara Varia - Partner - FJ&G de Saram

FJ&G de Saram (FJ&G) is Sri Lanka’s oldest and most established law firm. Throughout its history, the Firm has also played a major role in the development of the law of Sri Lanka. Addressing many of the key social challenges facing Sri Lanka today, their work requires a thorough knowledge of the law, business acumen, litigation talent and social commitment. FJ&G has also been an early adopter of technology and was the first law firms in Sri Lanka to have their own website. It also needs a dependable, high performance IT system that conforms to industry best practices and exacting security standards. Flexible, powerful, fully managed and secure, FJ&G’s long-term support and consultancy partnership with ETP ensures they can concentrate on delivering exceptional services to their clients while leaving the day-to-day IT worries to their ETP support team.

THE CLIENT

FJ & G de Saram (FJ&G) is the oldest law firm in Sri Lanka. FJ&G is a full service law firm and has been at the forefront of the law since its establishment in 1841. Throughout its history, the Firm has also played a major role in the development of the law of Sri Lanka. F J & G de Saram is also a member firm of Lex Mundi, the world’s leading association of independent law firms.

“Clients and peers alike hold this ‘impeccable’ firm in the highest esteem for both its ‘upstanding conduct’ and deep roots in the Sri Lankan legal practice.” Chamber Global - The Worlds Leading Lawyers 2003

THE CHALLENGE

In 2008 FJ&G was preparing to embark on an exciting period of digitalisation and embracing IT as fundamental to the business. However, they were worried they would not be able to find suitable IT talent or that such talent would not stay very long with a law firm given the limited scope for career advancement. ETP stepped in at this point and FJ&G has never looked back. ETP was able to quickly establish an IT infrastructure and connectivity solution that could provide the reliability, scalability and mitigation capabilities needed – all within budget and on time. As FJ&G look to further their digitalisation efforts ETP will be with them on the journey.

THE SERVICE

The Eureka team implemented several core improvements and enhancements over the years
  • Desktop/Laptop Maintenance and Support (Proactive Maintenance, Release and Patch Management, OS Related Support (Installation & Upgrades), License Tracking and Reporting, Desktop Optimization, etc)
  • On-Site Technical Service. Engineer to coordinate with the relevant parties and provide break-fix support for day to day issues
  • Implementing a bandwidth aggregator to provide failover as well balancing with the WAN links
  • Enhanced third party coordination with system providers
  • Centralized File Server (Shared storage of files that is accessed by the workstations that are attached to the same computer network ensuring security measures. )
  • Optimized reporting on incidents, service requests, uptime and bandwidth usage
  • Server Virtualization

 

The IT support includes the following
  • Proactive Incident Management
    1. Monitoring PC / Server Performance
    2. Mandatory PC / Server Heartbeat Check
    3. Incident Ticket Analyzes
  • Availability and Continuity
    1. Internet
    2. Communication Devices
    3. Backup PC/Server
  • Security
    1. Virus Guard
    2. Firewall
    3. Network Security
  • Response time
    1. Response Time (15 Min, as per the Service Level Agreement)

What We Can Do For Your Business

Get in touch with us today and find out how Eureka Technology Partners can improve your business.

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