Centralized Service Desk

Service Desk

Centralized Service Desk is a strategic and cross-organizational service offered by Eureka. Centralized Service Desk solution provides support services from a single central location and is the Single Point of Contact (SPOC) between the service provider and the end user. The primary task of the Centralized Service Desk is to manage incidents and service requests of end users efficiently and effectively. The Centralized Service Desk has a twofold objectives – Act as the Help Desk, strive to improve the IT and business processes across the organization identifying opportunities to optimize the IT functions.

  • Provide technical support via remote tool
  • Hosting the Remote Support Tool
  • Installing Remote Support Tool on devices
  • Configure authentication
  • Strengthen security
  • Optimize performance
  • Optimize the process

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What We Can Do For Your Business

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